Technical Support Engineer

IT

Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a customer-oriented Technical Support Engineer with strong problem-solving and troubleshooting skills to join our growing support team and manage technical issues raised by customers.

Requirements

2-5 years of experience in large-scale helpdesk departments or technical support for complex software products.
Independent, responsible result driven team player with ability to research, diagnose and resolve technical issues while paying high atteṇtion to d̦etail.
The ability to work under pressure, meet deadlines and prioritise workload.
Strong knowledge of computer systems, networking and security (TCP/IP, DNS and DHCP, Firewalls).
Knowledge in VoIP technology and call center applications is a plus.
Hands-on experience with Network Firewalls and connectivity Troubleshooting is a plus.
Proficient in Windows, Mac, and Linux.
Experience in working with international customers.

Responsibilities

Resolve customer’s software and networking technical issues.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Support the roll-out of new versions of a product including QA testing.
Lead trainings for end-users, set up new user accounts and profiles and deal with connectivity issues.
Prioritise and manage multiple open tickets simultaneously and close them within agreed time limits.
Rapidly establish good working relationships with customers, support team and software developers.
It may also be necessary to travel to our international clients worldwide and work on-site several times a year.

Location

Tampa, FL, US

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Technical Support Engineer

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Requirements

2-5 years of experience in large-scale helpdesk departments or technical support for complex software products.

Independent, responsible result driven team player with ability to research, diagnose and resolve technical issues while paying high atteṇtion to d̦etail.

The ability to work under pressure, meet deadlines and prioritise workload.

Strong knowledge of computer systems, networking and security (TCP/IP, DNS and DHCP, Firewalls).

Knowledge in VoIP technology and call center applications is a plus.

Hands-on experience with Network Firewalls and connectivity Troubleshooting is a plus.

Proficient in Windows, Mac, and Linux.

Experience in working with international customers.

Responsibilities

Resolve customer’s software and networking technical issues.

Provide support, including procedural documentation and relevant reports.

Follow diagrams and written instructions to repair a fault or set up a system.

Support the roll-out of new versions of a product including QA testing.

Lead trainings for end-users, set up new user accounts and profiles and deal with connectivity issues.

Prioritise and manage multiple open tickets simultaneously and close them within agreed time limits.

Rapidly establish good working relationships with customers, support team and software developers.

It may also be necessary to travel to our international clients worldwide and work on-site several times a year.

Location

Tampa, FL, US

Click here to send your CV

Explore Worldwide Opportunities

We can’t wait to hear from you